Call Center Team Lead - (BPO/ Buenos Aires, Argentina)
Job Description
🚀 Service Delivery Team Lead (TL) – Buenos Aires, Argentina
Are you an experienced leader with a passion for driving operational excellence and leading high-performing teams?
Join our growing team in Buenos Aires, Argentina, where you will play a key role in managing service delivery operations, ensuring quality performance, and supporting business success in a dynamic, global environment.
Lead Operations in a Global Environment
As a Service Delivery Team Lead, you will be responsible for overseeing day-to-day operations, managing team performance, and ensuring service quality meets client expectations. You will act as the bridge between operations, clients, and internal stakeholders, driving efficiency, engagement, and continuous improvement.
Key Responsibilities – Service Delivery TL
Lead and manage a team to achieve operational targets and KPIs
Monitor team performance, ensuring productivity, quality, and SLA adherence
Provide coaching, feedback, and performance development plans for team members
Handle escalations and ensure timely resolution of operational issues
Collaborate with internal stakeholders and clients to maintain service excellence
Analyze performance metrics and identify areas for improvement
Drive process improvements and operational efficiency initiatives
Ensure compliance with company policies, procedures, and quality standards
Support workforce planning, scheduling, and resource allocation
Foster a positive, high-performance team culture
Essential Skills, Experience & Qualifications
Minimum 1 year of experience as a Team Lead in a Call Center or Contact Center (MANDATORY)
Proven experience in BPO, customer support, or operations environments
Strong leadership and people management skills
Excellent communication skills in both Spanish and English
Spanish: Native/Bilingual (C2)
English: Full Professional / Fluent (C1/C2)
Experience managing KPIs, SLAs, and performance metrics
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced, dynamic environment
High level of professionalism, accountability, and ownership
What We Offer
Competitive compensation package
Opportunity to work in a global, multicultural environment
Career growth and leadership development opportunities
Supportive and performance-driven work culture
Work Conditions
📍 Location: Buenos Aires, Argentina
🏢 Work Setup: On-site
🕒 Working Hours: 9:00 AM – 6:00 PM (Argentina time zone)
📅 Days Off: Saturday & Sunday
📄 Employment Type: Full-Time
Ready to Lead and Make an Impact?
If you meet the required experience and are passionate about leadership and operational excellence, we’d love to hear from you.
Apply now and become part of a team that values performance, accountability, and continuous growth.
- Department
- Customer Service
- Locations
- Argentina
- Employment type
- Full-time
- Seniority Level
- Lead
Jadeer is an HR solutions company that helps businesses build high-performing teams. We connect companies with the right talent, develop effective HR strategies, manage employee relations, automate HR processes, and streamline operations.
Our expert team leverages industry knowledge, technology, and proven processes to understand each client's unique needs and provide tailored solutions to help them succeed - whether filling critical roles, scaling teams, enhancing processes, or achieving short-term goals.
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