Job Description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Key Responsibilities:
• Outsourced development / Working with outside teams
• Reviewing outsourced work and stack
• Team management of ~12-15 size
• Comfortable with having direct discussions with the infra/tech team of
customers
• Time split – 80% engaging with internal stakeholders, 20% customer
engagements
Engineering Leadership: Lead and manage a multidisciplinary engineering team,
including full-stack developers, UI/UX developers, backend developers, database
administrators, QA teams, and team leads.
Technical Strategy: Define and execute the technical strategy to support the
development and delivery of high-quality products that are scalable, secure, and have
a bar for high performance.
Team Building: Recruit, hire, and retain top engineering talent, fostering a culture of
innovation, continuous learning, and excellence.
Collaboration: Work closely with the Head of Product Management to align
engineering efforts with product goals, with timely delivery of features and
enhancements.
Process Improvement: Implement and optimize engineering processes, tools, and
methodologies to increase efficiency and quality across the development lifecycle.
Technical Oversight: Provide hands-on technical guidance and mentorship to
engineering teams, implementing best practices in software development,
architecture, and quality assurance.
Budget Management: Manage the engineering budget, with cost-effective use of
resources while delivering on technical objectives.
Risk Management: Identify and mitigate technical risks, resulting in robust architecture
and systems that support the division’s long-term goals.
Innovation: Stay abreast of industry trends, emerging technologies, and best practices,
driving continuous improvement and innovation within the engineering team.
Stakeholder Communication: Collaborate with senior leadership, providing regular
updates on engineering progress, challenges, and opportunities. Occasional
Collaboration with external stakeholders
Qualifications:
Experience: 12+ years of experience in software engineering, with at least 5 years in
a leadership role overseeing engineering teams.
Technical Expertise: Deep expertise in full-stack development, infrastructure,
database designs and management, and QA methodologies, with a strong
understanding of modern technology stacks and frameworks.
Leadership Skills: Proven track record of leading and scaling engineering teams, with
a focus on delivering high-quality products in a fast-paced, agile environment.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to
navigate complex technical challenges and make sound decisions under pressure.
Collaboration: Excellent collaboration skills, with the ability to work effectively with
product management, design, and other cross-functional teams.
Communication Skills: Strong communication skills, with the ability to convey technical
concepts to non-technical stakeholders and present complex information clearly.
Education: Bachelor’s degree in computer science, Engineering, or a related field;
advanced degree preferred.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.