Job Description
The Assistant Director is a key leader in our mission to support working families and early learning programs in Travis County. This role extends beyond daily management; the Assistant Director is a vital partner in shaping a holistic workplace culture and championing continuous improvement. The Assistant Director supports the leadership team, meets and strengthens program performance and outcomes.
Expected Positive Outcomes
Cultivate a Culture of Excellence - Provide leadership and direction that inspires staff to deliver exceptional service. Develop a supportive, inclusive, and collaborative environment where every team member feels valued and empowered to contribute their best work.
Driving Innovation and Efficiency-Lead the charge in identifying and implementing new efficiencies, innovative service delivery methods, and forward-thinking policies and procedures. You’ll be the catalyst for positive change, constantly seeking ways to enhance our operational effectiveness and improve the services we provide.
Ensuring High Impact Programs – Oversee the daily operations of assigned programs, with a focus on implementing and evaluating the effectiveness of our services. Data and feedback will be used to make informed decisions, ensuring our programs are not only running smoothly but are also achieving meaningful, measurable outcomes for the families and programs we serve.
Essential Functions
- Provide direct supervision, guidance, and professional development opportunities to managers and frontline staff. Conduct regular performance evaluations and one-on-one meetings to foster a culture of open communication and growth.
- Actively model and promote the organization’s core values, ensuring a supportive and inclusive environment. Lead by example in celebrating successes, addressing challenges constructively, and prioritizing staff well-being.
- Ensure smooth and effective daily operations of the program.
- Lead the development and implementation of innovative solutions that enhance both family/early learning program support and staff efficiency.
- Develop and utilize data-driven methods to measure program outcomes and the impact on working families to inform strategic decisions and continuously refine services.
- Assist in the development and oversight of assigned program budgets, ensuring responsible and transparent use of resources. Identify opportunities for resource optimization.
- Ensure programs meet and exceed program compliance with funders and maintain a deep knowledge of relevant state and federal regulations.
- Manage all audit and monitoring processes including, preparing, and submitting documentation in a timely manner and drafting clear and comprehensive responses to findings or reports.
- Perform other duties as assigned in support of the Program Director.
Education
Bachelor's Degree with a focus in Social Work, Human Services, Public Administration, Education, Business Administration or a related field.
Candidates without a degree must demonstrate an additional 5 years of progressively responsible experience in program administration, non-profit, or a related human services field.
Experience
- Supervisory or leadership experience with demonstrated success in coaching, motivating, and holding staff accountable.
- Experience working with data systems, case management software, or other online platforms to assign, track, and manage workloads.
Knowledge, Skills, and Abilities
Demonstrated experience using Office 365 applications (e.g., Outlook, Word, Excel, SharePoint) and Microsoft Teams in a professional setting. Proficient in navigating case management or customer service platforms with the ability to learn new systems quickly. Comfortable using technology to manage client records, communicate with team members, and support service delivery.
Ability to think critically and strategically about data, systems, and their impact on program performance and outcomes.