Job Description
Summary:
The Business Solutions Analyst I supports the delivery and implementation of scalable solutions within Tekion’s Professional Services organization. This role assists with gathering business requirements, documenting processes, supporting configuration, and contributing to testing efforts. The ideal candidate is detail-oriented, analytically minded, and motivated to learn how technology can improve operational efficiency and customer experience.
Duties & Responsibilities:
Please note travel is up to 90% by plane and car.
Candidates from the following areas preferred: Ontario (Toronto Area), British Columbia (Vancouver area), and Alberta (Calgary area)
Internal title for this role is Business Solutions Analyst I.
Oversee and facilitate dealership user training and support through the implementation lifecycle
Provide DMS training to dealership staff in all departments and have fun while doing it
Guide and direct additional implementation specialists assigned to the project to ensure high execution
Obtain critical milestone signoffs from key dealership contacts
Proactively identify implementation risks and mitigate them effectively and efficiently
Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook
Must successfully complete an 8-10 week certification/training program and display a strong grasp of product and process knowledge retention
Demonstrated history of sustaining a positive attitude during high-stress situations with both dealer partners (DP) and internal teams
Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions
In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows
Deep understanding of Tekion products, including end-user workflows and configurations
Knowledge and understanding of implementation processes, including adjacent internal teams role & responsibility with the project
Represent Tekion in a positive and professional way in all dealership interactions
Work closely with the Implementation manager to set and manage dealership expectations
Foster relationship with all dealership personnel and stakeholders
Qualifications:
5+ years of DMS experience in the auto industry
Proven experience implementing SaaS solutions in large and small auto dealerships
Experience working in an early-stage startup environment is a plus
Exceptional written and verbal communication skills, interacting with all levels of stakeholders
Established ability to articulate technical jargon into consumable levels of understanding for adult learners
Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
3+ years in Project Management or Project Lead role is preferred
Travel (flying) is 90%
Normally receives little instruction on day-to-day work, general instructions on new assignments.
Perks and Benefits
Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development
Current Tekion Employees – Please apply via Greenhouse Internal Job Board