Inside Sales Manager

JOB SUMMARY

IPG Photonics is seeking a dynamic and results-driven Inside Sales Manager to lead and grow our inside sales team for the LightWELD product line, a revolutionary hand-held laser welder that is transforming the traditional welding industry. In this role, you will manage a team of inside sales representatives, oversee the LightWELD Mobile Demonstration Program, and personally engage in direct sales activities to drive growth. This is a unique opportunity to play a key role in a high-growth, innovative product line while developing a high-performance sales team.

JOB FUNCTIONS

• Team Leadership: Manage, coach, and develop a team of Inside Sales Representatives to meet and exceed sales targets. Foster a collaborative and goal-oriented team environment.
• Sales Strategy: Define and implement sales strategies for the LightWELD product line, focusing on both individual and team goals. Monitor performance metrics and adjust tactics to ensure success.
• Lead Management: Oversee the qualification process for inbound leads from marketing, tradeshows, demonstrations, and events, ensuring timely and effective follow-up by the team.
• Demonstration Program Oversight: Lead the LightWELD Mobile Demonstration Program by managing logistics, scheduling, and coordination with internal departments to optimize the impact of demonstration events.
• Customer & Partner Engagement: Serve as the main point of contact for high-value customers and channel partners, ensuring consistent support and maximizing satisfaction. Identify and propose improvements to enhance customer and partner experiences.
• Direct Sales: Engage in direct sales activities with key accounts, especially blue-chip customers, to drive LightWELD adoption as part of larger solutions and deals.
• Cross-Functional Coordination: Collaborate with Direct Sales, Applications Engineering, and Marketing to align on sales strategies, execute marketing campaigns, and support tradeshows and lead-generating activities.
• Sales Development & Reporting: Work closely with Marketing to develop and execute targeted sales campaigns. Provide regular reports on sales performance, pipeline development, and customer feedback to senior management.
• Customer Service Excellence: Ensure the team provides exceptional customer service, responding promptly to inquiries and delivering a professional experience throughout the sales process.
• Product Presentations: Conduct and oversee product demonstrations and presentations to showcase LightWELD’s unique value proposition to customers.
• Perform other essential duties as assigned.