Back to jobsPerform in-house repair of analyzers at the Pittsburgh, PA facility (approx. 80% of workload).
Communicate with customers by phone to generate quotations and Return to Manufacturer Authorizations (RMA).
Receive, troubleshoot, diagnose, and repair instruments.
Record all service activities in the Customer Relationship Management (CRM) system.
Ensure complete customer satisfaction and support department profitability.
Provide customer training and support as needed.
Make travel arrangements for local and occasional international field service visits.
Provide telephone support for:
Instrument retrofit quotations
Repair cost estimates
Remote troubleshooting assistance
Process spare parts orders and build service test fixtures as required.
Perform additional duties as required by business needs or senior service management.