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Instrument Repair Technician

Ametek WP LLC
Pittsburgh, PAPosted 3 weeks ago
Full-timeonsitemid

Job Description

  • Perform in-house repair of analyzers at the Pittsburgh, PA facility (approx. 80% of workload).
  • Communicate with customers by phone to generate quotations and Return to Manufacturer Authorizations (RMA).
  • Receive, troubleshoot, diagnose, and repair instruments.
  • Record all service activities in the Customer Relationship Management (CRM) system.
  • Ensure complete customer satisfaction and support department profitability.
  • Provide customer training and support as needed.
  • Make travel arrangements for local and occasional international field service visits.
  • Provide telephone support for:
  • Instrument retrofit quotations
  • Repair cost estimates
  • Remote troubleshooting assistance
  • Process spare parts orders and build service test fixtures as required.
  • Perform additional duties as required by business needs or senior service management.
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    About Ametek WP LLC