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Curate and oversee all aspects of the guest journey, from pre-arrival to post-departure, ensuring a flawless and personalized experience.
Act as the primary point of contact for VIP guests, high-profile clientele, and special requests.
Lead, mentor, and inspire the Guest Services, Front Office, and Concierge teams to uphold 5-star service standards.
Proactively resolve guest concerns with professionalism, urgency, and discretion.
Collaborate with Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.
Monitor guest feedback across platforms (e.g., surveys, online reviews) and implement continuous improvement strategies.
Develop and execute guest recognition programs, amenities, and personalized touches.
Maintain strong knowledge of NYC attractions, events, dining, and cultural experiences to enhance guest recommendations.
Ensure compliance with brand standards, Forbes Travel Guide standards, and luxury hospitality best practices.
Manage daily operations, staffing levels, and service quality within the Guest Experience division.
Director of Guest Services
New York, NY$85K - $85K / yearPosted 1 weeks ago
Full-timeonsitedirector