BENEFITS IMPLEMENTATION CONSULTANT - HYBRID

The Benefits Implementation Consultant will be responsible for implementing and configuring benefits administration solutions for our customer base. You will work closely with team members, as well as independently and confidently to manage your own workload. You’ll be able to understand customer requirements, designing and delivering solutions that are aligned to their needs. At times, you’ll support other members of the team and share your knowledge with them. Complete product configuration and quality control testing based on business requirements and project timelines. Demonstrate a thorough understanding of complex benefits administration technology and implementation concepts. Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables within expected timeframes. Monitor progress, manage risk, and confirm key stakeholders are kept informed about progress and expected outcomes. Responsible for the quality of the custom benefit administration solutions including supporting System Integration Testing, Performance Testing, User Acceptance Testing (UAT) and Client Acceptance Testing (CAT) for each individual client need. Develop and maintain productive relationships with client management. Focus on deliverables and client business priorities. Manage expectations of service. Understand the client's industry and recognize key performance drivers and business trends. Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge. Identify gaps in existing processes and work with leadership to build out processes, make recommendations and execute process improvement. Gathers and documents desired output from employer and their representatives. Develops and continuously iterating best practices, provides suggestions and documentation for collateral and feedback. Captures all employer information and facilitates system input with a high degree of accuracy. Quickly escalates any identified risks or issues to a project based on product configuration requirements to project management and management. Maintains knowledge of the inbound and outbound data requirements of CWI benefit administration solutions. Organizes, investigates, and resolves assigned work in a timely and effective manner. Provides updates on accomplishments, issues, and future activities of assigned projects in weekly meetings. Maintains a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship. Completes other tasks and projects as required.