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Job Description
Assist with scheduling and dispatching responsibilities such as record keeping and scheduling. Providing back-up support and organization for Pharmacy operations Filing and administration Outreach to customers and patients (via phone, text, or email) for scheduling timely deliveries. Support patients with inquiries and investigations into missed deliveries, order status, and other order related communications as needed. Coordinating deliveries and routing orders on the logistics software for in-house deliveries, local couriers, and third-party logistics companies Preparing orders for shipments as per GreenShield Pharmacy Shipping protocols, and coordinating third-party logistics pickup and drop off. Includes pharmacy prescription orders, health store orders, specialty clinic shipments. Office management - cleaning, ordering and stocking pharmacy and business supplies, shipping/receiving, administration as needed. Support the Manager, Logistics and Warehouse and Pharmacy Manager in continuous improvement and optimization of shipping/receiving and logistics processes at GreenShield Pharmacy Receiving shipping orders and performing quality control following cold chain procedures. Includes medications, health store, pharmacy and office supplies, and other orders as the business necessitates Prepare shipping labels and prepare packages following delivery protocols, and when applicable cold chain procedures. Ensure pharmacy and shipping materials are well stocked in daily-weekly basis, keep inventory and order new supplies. Assist with deliveries during working hours if required or to fill in for staff during holidays, have a full G License. Responsible in incoming and outgoing shipping products. Coordinate the flow of materials throughout the company with other pharmacy sites Dispose of cardboard boxes into dumpster in parking lot on a daily basis. Constant open communication with drivers to ensure that operations continue to run smoothly and efficiently. Communicate with courier customer support as needed. Manage and support the customer service interactions between the clinical staff, patients, and the patients’ clinics from a shipping/logistics standpoint Arriving to the office in the morning to collect and check that all medications are ready and packed for delivery. Communicate and coordinate as needed with the Logistics and warehouse team at other GreenShield sites Act as a representative of the GreenShield Pharmacy Care for designated GreenShield automobiles Assisting with day-to-day duties as delegated by the pharmacy manager.