Foreclosure Performance Asset Manager
Responsible for building and strengthening the relationship between Auction.com and the Foreclosure clients, with the goal of securing all eligible Auction.com Foreclosure volume and ensuring Clients work with Foreclosure Operations in an efficient and effective manner. This will be achieved by active management for Foreclosure Clients in conjunction with the Business Development colleague, to ensure Auction.com is viewed as a trusted and valued partner to them. It will also entail regularly updating and analyzing Client-related data and advising on a variety of Foreclosure-related initiatives and embedding loyalty by meeting/exceeding their needs either directly or through other internal business partners.
Responsibilities/duties:
Serve as additional client contact in support of Business Development partner
Drive operational and performance initiatives to support department KPI’s
Create and issue routine reports to client Investor and Servicer partners
Facilitate data reconciliation between operating platforms including any necessary system updates (pre- and post-sale updates)
Serve as a subject matter expert (SME) in managing asset eligibility, partnering directly with clients and operational teams to maximize revenue
Work with client partners to obtain missing data including marketing photos
Internal liaison for client operators providing our partners with an outlet for client communication
Ensure timeliness, quality and completeness of assigned tasks
Knowledge Skills and Abilities:
Advanced computer proficiency related to MS Office and MS Excel
Excellent oral and written communication skills
Detail-oriented and able to work in a fast-paced environment
Excellent organizational skills
Ability to present a professional image and demeanor to internal and external customers
Ability to analyze and research data for accuracy
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Education/Experience:
3+ years of experience in the real estate or mortgage industries, with a detailed knowledge and experience in foreclosure sales, loss mitigation
Bachelor’s or associates degree with a concentration in business, real estate or related field preferred