Case Manager - Child and Adolescent Mental Health
Job Description
Case Manager - Child and Adolescent Mental Health
Annual Salary: $50,604
Work Schedule: Monday-Friday 8:30 am-5:00 pm
Our Organization
Since 1971, the Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders.
Role Summary
The Case Manager for Child & Adolescent mental health supports children, adolescents, and families by ensuring timely access to coordinated behavioral health services and resources. This role exists to promote stability, continuity of care, and measurable progress toward treatment goals.
Key responsibilities include completing assessments, developing individualized service and treatment plans, coordinating with internal and community providers, delivering supportive counseling, and responding to urgent situations when needed.
Required qualifications/skills:
- Bachelor’s degree in a human services field such as Social Work, Psychology, Sociology and Counseling
- One (1) year of case management experience
- Strong interpersonal skills, empathy, and ability to work effectively with diverse populations
Your Typical Day
Your day follows a consistent Monday–Friday schedule (8:30 a.m.–5:00 p.m.) and balances direct client contact with coordination and documentation. You’ll connect with youth and caregivers to review progress, update plans as needs change, and confirm next steps with partner agencies and service providers. Throughout the day, you’ll prioritize communication—returning calls, arranging referrals, and ensuring information is shared appropriately. When a situation escalates, you’ll pivot quickly to provide timely support and help stabilize the immediate concern, then reset the plan so services remain on track.
Our Benefits
- Medical, Dental, and Vision coverage
- Life Insurance
- Flexible Spending Account (FSA)
- Annual and Sick Leave
- 11 paid holidays
- Participation in the Virginia Retirement System (VRS).
Apply Today!
If you are ready to contribute to quality, client-centered care, we encourage you to apply.
The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.