Job Description
Diagnose and troubleshoot technical problems, track the incident resolution, and provide general user support onsite Assist with the installation and maintenance of IT equipment and perform routine maintenance tasks Serve as the local extension of our global BC Digital organization to support onsite project implementation (e.g. at our manufacturing facilities) Manage IT inventory and maintain records/logs of repairs and fixes and maintenance schedule Support IT projects e.g. with rollouts and organize and schedule upgrades and maintenance without deterring others from completing their work Develop and maintain local networks in ways that optimize performance Collaborate with other BC Digital teams to ensure security and privacy of networks and computer systems Provide regular reports on on-site support activities and issues Business Coverage : Supporting Singapore business units, including Singapore Factory, Regional HQ office and Innovation Center. Functional Scope : Working closely with various Global Digital Teams to deliver technical solutions, troubleshoot issues, and implement Global best practices/policies. About you Apprenticeship or degree in IT/technology, computer science, network technology, engineering, or a comparable field Proficient in English Basic Knowledge and hand-on of PC/Notebook/Printer skills Required to travel within Singapore sites / even other AMEA site depending on the needs Experience (0-2 years) in IT administration and onsite support activities, e.g. network and workplace administration, IMACD processes Experience (0-2 years) in project management and execution of onsite roll-outs of new hardware, and software incl. user training Experience (0-2 years) with IT service management tools Hands-on, service-oriented attitude (0 to 2 years) Independent and self-driven personality, taking responsibility and owning tasks Strong analytical and problem-solving skills Excellent written and verbal communication skills, ability to present to diverse audiences Willingness to learn and try new technologies and topics Exhibits a passion for digital technology and innovation, constantly seeking new and creative solutions to enhance processes, decision-making and user experiences Embraces agile methodologies and flexible thinking to adapt to changing digital trends and business needs, fostering a culture of continuous improvement and learning Is a true team player, supporting their colleagues by sharing knowledge and experience and commits the teams’ joint success Possesses good problem-solving skills and analytical thinking Capable of effective communication, conveying complex problems in a clear and persuasive manner to internal and external stakeholders