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Commercial Excellence Manager - FM & Specialties

ZurichPosted 1 weeks ago
Full-timemid

Job Description

  • Accelerate Growth across Industrial Accounts and Retailers by supporting key commercial initiatives
  • Embed Commercial Excellence through Salesforce adoption, including playbooks, dashboards, and account planning
  • Strengthen Strategic Account Planning for FM, Retail & Chains with clear governance and adoption tracking
  • Activate Winning Portfolio with customers by partnering closely with Marketing and enabling commercial teams
  • Enhance Pricing Excellence by supporting strategic pricing initiatives and improving end‑to‑end pricing processes
  • Improve Master Data & Systems to streamline internal workflows and elevate customer experience
  • Align with Global Specialties to ensure Commercial Excellence initiatives directly support category growth
  • Translate Strategy into Action by converting BC 6–8 initiatives into Commercial Excellence programs within the Customer Journey
  • Accelerate Specialties Growth through capability building in solution‑selling and cross‑selling
  • Strengthen Strategic Partnerships via standardized SLAs and contract management for FM, Retail & Chain customers
  • Advance Pricing Maturity through the Next Level Pricing initiative, improving contract pricing, quotation experience, and value‑in‑use monetization
  • Develop Commercial Excellence Academy content in collaboration with the CX Learning team
  • Lead Global Content Exchange for FM, Retail & Chains, ensuring consistent updates on innovation, sustainability, quality, and services
  • Identify Global Big Bets using Commercial Intelligence and drive corrective actions to support growth
  • Provide Targeted Support to Chains and Retail segments as needed
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