Commercial Optimization Analyst, Concessions - Denver International Airport
Job Description
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $63,679-$80,000. We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Location & Schedule
In this position you can expect to work on site three days/week during standard business hours, at Denver International Airport.
The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least three days a week, and telecommute remotely at a designated workplace within the State of Colorado the remaining days. This policy is subject to change based on the needs of DEN and the Concessions operation.
Who We Are & What You’ll Do
About DEN
Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.
The essential mission of the Concession Division at DEN is to grow airport revenues through the timely and efficient implementation and management of diverse concession projects, while simultaneously enhancing the customer experience at the Airport. The Commercial Optimization Analyst is responsible for organizing, analyzing, automating, and developing business reporting tools to support the business optimization of the DEN Concessions Program. Review Performance Data, Create Dashboard Reporting Tools, Prepare Reports to support data driven decision making during the various stages of development.
The Concessions program is entering a phase of the Concessions Refresh within the Master Plan (F&B, Retail, Services, Advertising) that requires dedicated analytical and program management support focused on concept optimization, performance evaluation, and strategic implementation. This role will support the concessions refresh initiative by analyzing performance data, evaluating concept mix, coordinating implementation strategies, and helping optimize the concessions program in alignment with the Master Plan and Vision 100 objectives.
The ideal candidate will have a history of sound business judgment, relationship building, and financial modeling analytical skills.
Additionally, as a Commercial Optimization Analyst, you can expect to:
- Analyze concessions data using internal systems, such as, but not limited to, PowerBI, Smartsheet, Excel, and PROPworks.
- Create visual dashboards for performance tracking.
- Identify trends and insights to optimize revenue.
- Collaborate with stakeholders for data-driven decisions.
- Perform data validation and reporting to ensure accuracy.
- Champion existing technology platforms to streamline automation.
- Identify innovative and cutting-edge technologies that support streamlining business performance reporting / oversight.
- Understand economic drivers of airport non-aeronautical business and identify creative analytical solutions to support revenue growth.
- Identify key areas of improvement, prepare recommendations, and strategize data-driven decisions to optimize and maximize revenue in the concessions program.
- Process improvement and implementation.
- Support the needs of the concessions master plan through quantified deliverables and key performance indicators that maximize success for DEN and its partners.
- Meet with concessions portfolio teams in a business-friendly way to gain cooperation and support to find new and creative ways to grow revenue and improve customer service through financial analysis.
- Perform financial and trend analysis to assist with financial and business planning and optimization, including strategies to meet business needs of the Concessions program.
- Conducts research, collects, and compiles information from various sources including trends, related laws, policies, procedures, methods, and/or practices, analyzes collected data, and explores possible alternatives/solutions and the feasibility of recommended changes.
- Cultivates, fosters, and maintains positive working relationships with managers, supervisors, employees, and other stakeholders to gain their cooperation and support.
- Prepares written reports that summarize research, analysis, recommendations, and implementation strategies.
- Other duties as assigned.
What You'll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
- Two (2) years of professional administrative and analytical experience which must have included analyzing business trends, financials, and market research to identify problems and recommending solutions.
- Experience demonstrating understanding of and performing business analysis practices such as, but not limited to, financial data modeling, performance analysis, development of performance dashboard reports, or conducting market research and analysis in an area such as commercial real estate, aviation, budget, or accounting.
- Understanding business analytical processes, preferred in commercial, transportation, aviation, hospitality, or similar industries.
- Ability to be resilient, adaptable and diplomatic
- Experience with business process improvement activities
- Advanced proficiency with spreadsheets, word processing, Power BI Dashboard Development, data analysis, queries, database management, accounting, and administration software
- Superior customer service skills
Required Minimum Qualifications
- Education requirement: Bachelor's Degree in Business Administration, Public Administration, Management, or a related field.
- Experience Requirement: Two (2) years of professional administrative and analytical experience which must have included analyzing management problems and recommending solutions.
- Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
- Additional appropriate education may be substituted for the minimum experience requirements.
Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed probation.
Application Deadline
This position is expected to stay open until 6/29/2026. Please submit your application as soon as possible and no later than 6/28/2026 at 11:59 PM.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts
About Everything Else
Job Profile
CD2252 Management Analyst AssociateTo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
UnlimitedPosition Salary Range
$63,679.00 - $105,070.00Target Pay
$63,679 - $80,000/based on education and experienceAgency
Denver International AirportRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.