Inside Sales Rep I

Job Summary

The Inside Sales Rep I (ISR I) effectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectations. The ISR I will handle inbound and outbound volume with the objective of prospecting and qualifying leads, retaining existing customers, reactivating lost customer to achieve sales expectations, and providing digital support.

Key Characteristics

• Excellent phone presence and interpersonal skills
• Able to deliver a positive customer experience
• Ability to work independently and remotely within call center teams and with leadership expectations
• The ISR I’s main objective is to make outbound calls to lost customers, recently inactive customers, and prospective customers.
• The ISR I will also maintain complete records of customer interactions and process/activities through detailed notes in CRM and/or SAP. Once the ISR I successfully closes the sale or completes the objective, he/she will fully document and complete any customer agreements/contracts if applicable and generate orders for account if needed.
• Regardless of lead, prospect, or program, the ISR I is responsible for delivering a positive customer experience, increasing sales, building relationships and offering promotional items to existing customers.

Outbound Prospecting

• Contact existing customer base with marketing promotions/offers.
• Make outbound calls to existing customer accounts for marketing promotions.
• Qualify customer, assessing current use and needs to determine serviceability, present key value statements and sales messaging to retain the customer.
• Appropriately apply special offers/pricing to existing customers.
• Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold.
• Enter and maintain pertinent customer information in required systems (CRM/SAP Databases).

Administrative Work/Secondary Duties

• Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/ SAP.
• Must comply with all company policies.
• Tasks will be assigned as needed and determined by sales manager to support sales efforts.

Knowledge, Skills and Abilities

• Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition
• Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems)
• Strong telephone presence and interpersonal skills
• Effectively and professionally communicates in English – verbal and written communications
• Ability to multi-task and prioritize workload; strong organizational skills/time management skills
• Active listener and use of inquiry to discover/understand prospect needs
• Motivated and results driven
• Ability to work effectively with others; participates in team/center activities; gives and receives feedback/coaching well
• Ability to self-manage and maintain leadership expectations 

Minimum Qualifications

• High school education or equivalent required.
• 1 year experience in customer service
• Use of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office products.