Product Support Specialist

Solutions for Every Season - We engineer and deliver precision ag hardware, software, and cloud-based platforms that connect every corner of the farm.  

As part of the new autonomous product category, PTx Trimble aims to deliver autonomous capabilities across the crop cycle. Starting initially with the Outrun autonomous grain cart solution and offerings. Outrun will require a unique product support capability including technical troubleshooting, developing training requirements, documentation, and the processes required to deliver a great customer experience. In this role as a Product Support Autonomy specialist, you will play an integral part within the PTx Trimble technical support team. The candidate will represent PTx Trimble in providing advanced (Tier 3) level assistance to business partners, resellers, end-users, and internal PTx Trimble teams relating to product information and technical support. This role also channels information in educating dealers and customers on the benefits and uses of PTx Trimble solutions.  

Your Impact:  

• Delivers fast, efficient Tier 3 service to partners, dealers, and end-users, effectively positioning PTx Trimble solutions, demonstrating benefits, and collaborating with sales teams to execute opportunities.  

• Builds and maintains strong relationships with dealer principals and management, while staying current on market conditions, business trends, and competitor offerings to inform sales strategies.  

• Understands, configures, and emphasizes product features, capabilities, and limitations based on customer needs, and assists internal teams with technical aspects of solutions.  

• Retains complex information and workflows efficiently, troubleshoots technical issues logically, and uses customer success best practices to create processes and organize technical databases.  

• Communicates professionally across all organizational levels, overcomes objections effectively, and operates successfully within a matrix/multifunctional business environment. 

Your Experience and Qualifications:  

• 2+ years in Ag Engineering, Ag Business, or a related field, with strong mechanical and educational aptitude to maintain and improve understanding of PTx Trimble products.  

• Proven customer service or customer-facing experience, including the ability to technically support products during weekends and after-hours as needed.  

• Proficient in drafting and creating product/customer-facing documentation, along with strong skills in presenting, public speaking, technical training, and demonstrations.  

• Highly organized and self-directed, capable of setting priorities, planning and facilitating business meetings, and managing on-site customer visits. Proficient in Microsoft applications and quick to learn new software.