Back to jobsAct as the main contact for application incidents, managing escalations, coordinating resolution, and leading major incident response and post-incident reviews across teams and vendors
Oversee team and service vendor performance, ensuring service levels, contract compliance, and effective stakeholder communication.
Driving improvements to production stability through incident and trend analysis, problem management and preventive actions
Collaborate with technical, quality, and product leads to enhance application monitoring, deployment readiness, and prioritisation of problem ticket
Foster a culture of continuous improvement through automation, proactive incident management, and streamlined production operations.
Oversee software vendor-managed applications to ensure IT controls, security standards, and compliance with data retention, access management, and disaster recovery requirements.
Manage and review software vendor support agreements and SLAs, monitor performance, and drive remediation of technical debt and security vulnerabilities.
