Director of Patient Access &Flow Optimization

SUMMARY

The Director of Patient Access & Flow Optimization is responsible for ensuring patients seeking  care at Planned Parenthood Southeast (PPSE) have the maximum access possible to healthcare  services across the affiliate by strategically leveraging resources to optimize patient flow. This  role manages PPSE’s centralized scheduling process, ensuring all health centers provide the  highest amount of availability while delivering superb patient experience and quality of care. The  Director oversees health center and provider scheduling, call center operations, the appointment  scheduling platform, call tree management, and the administration of patient discount programs.  This includes oversight of patient navigation programs and management of associated grant  funding. Additionally, the Director provides leadership and subject matter expertise on cross functional teams dedicated to improving patient access, operational efficiency, and the overall  patient journey. 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully an individual must be able to perform each essential duty  satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or  ability required. Reasonable accommodations may be made to enable individuals with disabilities  to perform the essential functions. 

1. Ability to communicate effectively with multiple audiences.  

2. Ability to work independently and as a team member.  

3. Ability to prioritize and manage numerous projects simultaneously.  

4. Self-motivated, with ability to work with little direct supervision.  

5. Excellent written and verbal communication skills.  

6. Accuracy and attention to detail essential.  

7. Professional appearance and attitude.  

8. Proficiency with scheduling functionality within practice management systems. 

9. Ability to troubleshoot and resolve technology challenges. 

10. Strong commitment to diversity, equity, and inclusion in both patient care and the  workplace, and to PPSE’s mission and patient-centered values. 

11. Ability to provide / support the provision of objective information to patients about all the  options available to them (abortion, adoption, or parenting) in the event of an unintended  pregnancy 

12. Availability to work flexible hours, including weekends and evenings, as required.

13. Ability and willingness to travel up to 50% to other PPSE locations within Georgia (GA),  Alabama (AL), & Mississippi (MS). 

14. Reliable means of transportation for onsite and off-site work. 

15. If using a personal vehicle to drive for work purposes, a valid driver license and current  auto insurance in compliance with the minimum vehicle code requirements of the state in  which the vehicle is registered.

SUMMARY

The Director of Patient Access & Flow Optimization is responsible for ensuring patients seeking  care at Planned Parenthood Southeast (PPSE) have the maximum access possible to healthcare  services across the affiliate by strategically leveraging resources to optimize patient flow. This  role manages PPSE’s centralized scheduling process, ensuring all health centers provide the  highest amount of availability while delivering superb patient experience and quality of care. The  Director oversees health center and provider scheduling, call center operations, the appointment  scheduling platform, call tree management, and the administration of patient discount programs.  This includes oversight of patient navigation programs and management of associated grant  funding. Additionally, the Director provides leadership and subject matter expertise on cross functional teams dedicated to improving patient access, operational efficiency, and the overall  patient journey. 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully an individual must be able to perform each essential duty  satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or  ability required. Reasonable accommodations may be made to enable individuals with disabilities  to perform the essential functions. 

1. Ability to communicate effectively with multiple audiences.  

2. Ability to work independently and as a team member.  

3. Ability to prioritize and manage numerous projects simultaneously.  

4. Self-motivated, with ability to work with little direct supervision.  

5. Excellent written and verbal communication skills.  

6. Accuracy and attention to detail essential.  

7. Professional appearance and attitude.  

8. Proficiency with scheduling functionality within practice management systems. 

9. Ability to troubleshoot and resolve technology challenges. 

10. Strong commitment to diversity, equity, and inclusion in both patient care and the  workplace, and to PPSE’s mission and patient-centered values. 

11. Ability to provide / support the provision of objective information to patients about all the  options available to them (abortion, adoption, or parenting) in the event of an unintended  pregnancy 

12. Availability to work flexible hours, including weekends and evenings, as required.

13. Ability and willingness to travel up to 50% to other PPSE locations within Georgia (GA),  Alabama (AL), & Mississippi (MS). 

14. Reliable means of transportation for onsite and off-site work. 

15. If using a personal vehicle to drive for work purposes, a valid driver license and current  auto insurance in compliance with the minimum vehicle code requirements of the state in  which the vehicle is registered.