Senior Customer Experience Consultant - Conversational Design
Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Experience Consultant – Conversational Design based in Canada.
This role sits at the intersection of customer experience strategy, conversational AI, and UX writing, where you will design the voice and personality of intelligent virtual assistants used by enterprise clients. You will shape end-to-end conversational flows that ensure digital interactions feel natural, intuitive, and human-like across AI-powered customer journeys. Acting as both a strategic advisor and hands-on designer, you will translate business needs into structured dialogue systems that enhance customer satisfaction and operational efficiency. You will collaborate closely with AI engineers, CX strategists, and client stakeholders to deliver high-quality conversational experiences. The role requires strong creative thinking combined with analytical rigor to continuously refine and optimize AI-driven interactions. This is a remote opportunity within a fast-evolving digital consulting environment focused on customer experience transformation. Your work will directly influence how end-users engage with next-generation AI assistants at scale.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Experience Consultant – Conversational Design based in Canada.
This role sits at the intersection of customer experience strategy, conversational AI, and UX writing, where you will design the voice and personality of intelligent virtual assistants used by enterprise clients. You will shape end-to-end conversational flows that ensure digital interactions feel natural, intuitive, and human-like across AI-powered customer journeys. Acting as both a strategic advisor and hands-on designer, you will translate business needs into structured dialogue systems that enhance customer satisfaction and operational efficiency. You will collaborate closely with AI engineers, CX strategists, and client stakeholders to deliver high-quality conversational experiences. The role requires strong creative thinking combined with analytical rigor to continuously refine and optimize AI-driven interactions. This is a remote opportunity within a fast-evolving digital consulting environment focused on customer experience transformation. Your work will directly influence how end-users engage with next-generation AI assistants at scale.