Sound Bar - Bartender - PT

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

SUMMARY: 
Under the direction of the Banquet Manager this Team Member’s duties include serving VIP guests, ensuring a positive guest experience, while maintaining the extraordinary service standards of Seminole Casino Coconut Creek. Interact and service VIP guests in a cordial and gracious manner, thereby creating a friendly, relaxed atmosphere utilizing the guest’s name when possible to build rapport and create a memorable experience building guest loyalty. The ability to handle extra duties as assigned by management to ensure VIP guests receives a superior level of service.
 

GUEST SERVICE STANDARDS:

• Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
• Inform Supervisor of Guest needs which may require special accommodations
• Show special recognition of frequent Guests
• Maintain a safe, clean and comfortable environment for Guests at all times
• Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
• Present a neat, clean and well-groomed appearance at all times
• Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Mixes and serves alcoholic and non-alcoholic drinks while maintaining a high standard of cleanliness to the bar area, as well as serving guests and servers according to established policies.
• This individual must project a professional appearance and demeanor while presenting an image of excitement, enthusiasm and fun, to provide our guests with the ultimate entertainment experience.

QUALIFICATIONS:
High school diploma or GED is required, as well as a certificate in Mixology. Minimum of two (2) years in high volume bartending. Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities. Must have ability to balance cash drawer at end of shift. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close, distance, color, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: 

• Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Subject to wet floors, temperature extremes and excessive noise

DISCLAIMER
This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that different tasks be performed as necessary or as directed by a member of the management team.