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Job Description
Job Duties and Responsibilities
Copilot Adoption & User Enablement
- Support enterprise adoption of Microsoft Copilot and related AI tools across Dana
- Facilitate AI and Copilot office hours, including live support sessions focused on effective prompting and real-world use cases
- Assist users in developing high-quality prompts and workflows to improve productivity and outcomes
- Develop and maintain user guides, FAQs, and best practices for Copilot and AI usage
- Collect feedback and usage insights to help improve adoption strategies and training materials
AI Agent Development & Special Projects
- Participate in special assignments focused on AI agent creation and deployment
- Assist in designing, building, testing, and deploying AI agents aligned with business processes
- Support documentation of agent use cases, logic, governance considerations, and performance metrics
- Collaborate with IT architects, security, and business teams to ensure agents align with enterprise standards and responsible AI principles
Operational & Project Support
- Assist with tracking AI-related initiatives, tasks, and deliverables
- Support communications related to AI rollouts, training opportunities, and feature updates
- Help document processes, workflows, and lessons learned for continuous improvement