Job Description
Key responsibilities
Implementation Project Support
- Work directly with Country Leads to gather required payroll, time, HR, and statutory data for system configuration and validation
- Participate in end-to-end testing cycles (SIT, UAT, parallel testing) alongside Country Leads documenting defects, expected vs. actual outcomes, and support retesting activities
- Prepare test scenarios and support test script execution
- Validate conversion data and assist in reconciliation between legacy systems and the new payroll and time management platform
- Ensure accurate configuration of time rules, pay rules, and compliance requirements per country
- Monitor country-level implementation progress and flag concerns, risks or issues early
- Escalate items promptly to the Global Payroll & WFM Project Manager with clear impact and proposed next steps
Stakeholder Collaboration
- Partner closely with Country Leads, HR, Operations, Finance, and local SMEs to support implementation tasks and ongoing operations
- Support change management efforts as applicable; explaining what is changing, why it is changing, and helping people build confidence in the new way of working
Documentation & Reporting
- Maintain structured documentation for each country, including data files, testing evidence, issues logs, and configuration details
- Develop process documentation, country playbooks, and training materials to support local teams transitioning from manual and locally managed payroll and timekeeping
- Provide status updates to the Global Payroll & WFM Project Manager
- Ensure that all activities follow global process standards and implementation methodologies
- Validate with the Global Payroll & WFM Project Manager all decisions, costs, and deliverables for final sign-off with the vendor
Payroll Operations
- Process payroll for assigned locations, ensuring accuracy, timeliness, and full compliance with local legislation
- Assist with system and employee data maintenance
- Perform payroll reconciliations and support statutory reporting, audits, and internal controls as required
- Foster and maintain positive vendor relationship
- Serve as the first point of contact for payroll queries