Senior IT Manager

IT Leadership Governance Act as the senior IT authority for the project, accountable for IT delivery and operational performance, in line with UK Digital IT leadership. Define and maintain the project IT roadmap aligned to programme milestones and delivery phases. Establish pragmatic IT governance that aligns with Group IT policies while enabling project agility, implementing suitable hardware, software, systems and processes. Represent the project in Group IT forums, design authorities, and governance boards. Stakeholder Interface Management Serve as the primary interface between the project, Group IT, delivery partners, and external suppliers. Manage expectations where Group IT services or timelines cannot fully meet project demands, developing alternative solutions where required. Build strong relationships with senior project leadership, commercial teams, and UK Digital IT Leads. Procurement, Supplier Commercial Management Support the selection, onboarding, and management of IT suppliers business systems. Ensure teams cover all technical / integration and non-functional requirements in supplier selection. Govern solution architecture decisions in collaboration with the Enterprise / Solution Architect. Own supplier performance management, including SLAs, KPIs, service credits, and continuous improvement. Work closely with commercial and procurement teams on contracts, variations, and dispute resolution. Ensure value for money, cost control, and commercial assurance across all IT spend. Service Management Establish and operate effective IT service management across the project, aligned to ITIL principles. Ensure reliable delivery of core IT services including end‑user computing, networks, collaboration tools, and business systems. Oversee incident, problem, change, and release management in a high‑availability, safety‑critical environment. Plan and manage transition from project delivery into steady-state operations or handover, ensuring any systems integration and post-live systems support responsibilities are well understood. Project Programme Delivery Lead the delivery of multiple concurrent IT workstreams, from concept through implementation. Ensure IT projects are delivered to agreed scope, schedule, cost, and quality constraints. Integrate IT delivery plans with the wider programme schedule and stage gates. Manage risks, dependencies, and assurance activities related to technology delivery. Team Leadership Provide clear leadership and direction to the Enterprise/Solution Architect and Business Analyst. Set objectives, coach performance, and build a high‑performing, delivery‑focused IT function. Grow the project IT team as the programme matures, where required. Personal attributes Excellent communication presentation skills, able to deliver complex information in a concise manner to senior stakeholders. Comfortable with ambiguity, with an 80/20 mindset. It is a fast-paced project environment, so must be comfortable with changing priorities and have the ability to define own role and deliverables. Note: In addition to these duties, employees are required to carry out such other duties as may be reasonably required in order to support the objectives of the Company.