Parking Operations & Permits Coordinator

Duties and Responsibilities

Property Inspections (40%)

• Monitors to ensure property inspections are completed in a timely manner and within prescribed service levels.
• Ensures private property owners or their representatives submit a Letter of Authorization (LOA) to the City of Mississauga, authorizing individuals who may call for enforcement on their behalf.
• Updates Letters of Authorization and property inspection requests in the INFOR system. The incumbent logs into INFOR to determine assigned requests, contacts property owners, and schedules private property inspections.
• Coordinates private property enforcement and signage requirements using a City-issued vehicle to meet property representatives on-site with the Request for Property Inspection document, completing inspections as required.

Permit Administration (40%)

• Reviews and issues new and ongoing permits (paid and unpaid) to allow parking on designated portions of City roadways for periods exceeding those prescribed by Traffic By-law 555-00.
• Conducts site visits to review new and ongoing permits.
• Coordinates the installation and compliance of private property enforcement signage, conducts follow-up inspections with detailed site requirement reports, and oversees the issuance of paid parking permits.
• Ensures the INFOR system is accurately updated with the current status of each property.
• Oversees the onboarding of all proactive properties, ensuring full compliance with enforcement regulations related to private property enforcement.
• Investigates and resolves service requests connected to parking permits and property inspections.

Third-Party Security Companies (10%)

• Coordinates with Parking Admin team to facilitate the onboarding of new security companies and oversees the management of private security officer training and recertification programs.
• Resolves complex technical issues requiring specialized expertise in tracking and monitoring newly onboarded security companies and managing new security officers.
• Monitors the performance of the City’s vehicle, towing, and uniform vendors to ensure compliance with contractual obligations, and participates in the quarterly contract procurement process for inspections of City-approved towing vendors.

Customer Service (10%)

• Reviews and responds to concerns from staff and residents.
• Oversees the tracking of damaged assets in the gtechna system, ensuring timely and coordinated follow-up with Traffic Operations.
• Verifies all work complies with applicable legal and engineering standards as well as policy requirements
• Ensures all recommendations align with City and industry standards.
• Monitors and records all data requests from internal and external clients to ensure they are processed and invoiced accordingly.