CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

This is a hybrid role, which will require presence in our office in center of Sofia twice per week.

As a Customer Service Back Office Coordinator you are the main contact for day-to-day queries and complaints of customers, with the responsibility of delivering excellent customer service in a timely manner.

What you will do:

• Professional & courteous response to all incoming calls/queries/complaints from customers in a timely manner and with high quality standard
• Prompt and efficient follow-up of customer queries & service requests
• Record customer queries/complaints in CRM
• Ensure the investigation and resolution of customer enquiries and complex issues with minimal delay.
• On-board new customers including MyCHEP training
• Ongoing MyCHEP support to customers
• Maintain customer relations and admin support to all customers via systems (MyCHEP), phone and email
• Process customer orders and declarations accurately
• Resolve credit, invoicing and pricing queries. Raise credit notes, manual invoices if needed
• Perform joint customer visits with Account Managers if necessary
• Actively work to understand CHEP’s business functions, systems and products to be able to provide first time query resolution and excellent service to customers
• Understand all CHEP systems and the use of data within those systems
• Provide analytical data and support on specific account queries and query findings
• React positively to problems identified and undertake root-cause analysis

Who we are looking for:

• Bachelor Degree
• Advanced Bulgarian and English knowledge
• Experience in Customer Service, Supply Chain, or FMCG
• Direct customer liaising
• Creative problem solver
• Team player with the ability to work on own initiative and autonomously
• Willingness to travel on quarterly basis

What we offer:

• Private medical care as per local Company Policy
• Meal tickets
• Bonus in accordance with the Company Policy
• Opportunity to join Brambles Employee shares program
• International career development opportunities
• Training and development program

Remote Type

Hybrid Remote

Skills to succeed in the role

Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].