Human Services Manager - Screening Team

Are you looking for a great opportunity to provide essential services to county residents?

The Prince William County Department of Social Services, Customer Support and Services Division (CSS) is seeking a Human Services Manager for the Screening Team to lead and manage a team of Human Services Associates.

If you are detail-oriented and possess strong critical thinking skills with the ability to make sound judgments, this is an excellent opportunity to make a lasting impact. We encourage you to apply today!

About This Role:

In this role, you will perform advanced-level duties while managing a team of Human Services Associates.

Additional responsibilities will include:

• Monitoring workload demands and distributing assignments to meet both immediate and ongoing operational needs. 
• Developing, implementing, and evaluating processes and policies to ensure compliance with federal, state, and local regulations.
• Providing daily guidance to staff on application-related matters, policies, and procedures.
• Communicating departmental and divisional initiatives related to customer services and professional development.
• Collaborating with managers within the division and across other divisions to ensure a positive service delivery and high-quality customer service.
• Meeting regularly with staff to communicate performance expectations, conducting performance evaluations, and identifying training and development needs.
• Other duties as assigned.

Minimum Requirements:

High school diploma or G.E.D. and 7 years of related experience with public benefits.

Preferences:

The ideal candidate should have:

• 7 or more years of experience in determining eligibility for SNAP, TANF, and Medicaid in Virginia.
• 5 or more years of experience providing customer service in an organization that serves vulnerable individuals and families
• 5 or more years of experience working with the Virginia Case Management System (VaCMS)

• 3 years or more of experience in a management role, including supervising a team, establishing and evaluating performance goals, or equivalent leadership experience 

• Proficient in Microsoft Outlook, Word, and Excel

Special Requirements:

• All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster. 
• Candidates must pass criminal history, child protective services and DMV background checks.
• Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
• Staff in this position require a valid driver’s license and the ability to pass a DMV driver eligibility check
• Staff in this position may be eligible to telework but will be required to report to the office intermittently. Telework eligibility is subject to change as business needs warrant; there is no future guarantee of telework.

Work Schedule: 37.5 hours per week, Monday – Friday 

This is a hybrid work position with most work performed off-site. Employees who telework must have adequate workspace and internet connection. Staff may be required to report to the office on an intermittent basis (e.g., for meetings or training). Telework is subject to change based on business needs.

Hiring Salary Range: $91,162.50 to $121,836.00/yr

 We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave 
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP) 
• Career Development Opportunities

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, Click here for the class description

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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