Business Office Assistant

The High Point Eye Institute at High Point University is seeking a full-time Business Office Assistant. The Business Office Assistant plays an essential role in supporting the front-end operations of the clinic. This position serves as the first point of contact for patients, providing outstanding customer service while managing patient data within the electronic health record (EHR) system, verifying insurance, and payment collection. The Business Office Assistant contributes to the efficiency of the clinic operations and may be cross trained in additional administrative or clinical support to enhance overall patient flow and support the educational mission of the institution.

QUALIFICATIONS:
Education:

• High School diploma required
• 1+ years of administrative experience in a professional or academic optometry setting

Experience and Training:

• Ability to speak fluent English is required, Spanish preferred but not required
• Demonstrated experience with insurance verification for major vision and medical insurance companies
• Proficient in understanding insurance benefits, including copays and deductibles
• Proficiency with basic Microsoft Office programs, including Microsoft Word and Outlook
• Experience with the use of electronic health record (EHR) systems

Knowledge, Skills, Ability:

• Strong interpersonal and communication skills
• Self-motivated with a proactive approach to problem-solving and a commitment to accuracy and detail
• Basic knowledge of medical billing and coding practices
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks effectively
• Ability to work independently and collaboratively within a team of various groups of faculty, staff, students, and external partners
• Knowledge in HIPAA and OSHA regulations

ESSENTIAL FUNCTIONS:

• Greet and check in patients with professionalism and courtesy, ensuring a welcoming environment for the patients.
• Check out patients with professionalism and courtesy, ensuring a warm final experience
• Schedule, confirm, and modify patient appointments in the clinic’s electronic scheduling system
• Answer phone calls, respond to inquiries, and route messages appropriately to clinic staff or faculty
• Provide clear information to patients regarding appointment details, required documents, insurance coverage, and clinic policies
• Verify insurance eligibility and benefits prior to the patients scheduled appointment
• Creating contact lens orders within the electronic health record (EHR) system and notifying patients in a timely manner once their order has arrived
• Accurately enter demographic information, including insurance details into the electronic health record (EHR) system
• Completing prior authorizations for procedures or medications upon request
• Assisting with patient coordination of care, including referrals to other healthcare professionals
• Collect copays, deductibles, outstanding balances and self-pay fees in accordance with clinic policy
• Coordinate with clinic staff, students, and faculty to ensure smooth patient flow and efficient clinic scheduling

ACCOUNTABILITY:

• Position reports to the Clinic Manager

For more information regarding this position please contact Amber Burroughs, Clinic Manager, at [email protected].