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Job Description
Associate Clinical Specialist
Department: Operations
Employment Type: Full Time
Location: EMEA-Spain
Description
This position is ideal for entry‑level clinical professionals looking to join the Clinical Operations / Treatment Design team as an Associate Clinical Specialist, contributing to clinical decision-making, case support, and treatment quality.
Partnering with CAD Designers, Support Teams, and Invisalign Providers, you will provide clinical insights, case evaluations, and communication support to ensure treatment plans align with Align Protocols and customer needs.
This role is critical to supporting high‑quality clinical outcomes, enhancing provider experience, and ensuring consistency across treatment planning operations.
Partnering with CAD Designers, Support Teams, and Invisalign Providers, you will provide clinical insights, case evaluations, and communication support to ensure treatment plans align with Align Protocols and customer needs.
This role is critical to supporting high‑quality clinical outcomes, enhancing provider experience, and ensuring consistency across treatment planning operations.
Key Responsibilities
- Provide clinical support to CAD Designers, Support Teams and ensure treatments follow Align protocols and customer instructions.
- Participate in clinical communication with Align employees and Invisalign Providers as needed.
- Resolve customer issues and manage product and treatment‑related inquiries.
- Participate in and/or deliver training sessions for production CAD Designers.
- Assist or participate in clinical training sessions for internal teams and Invisalign providers.
- Contribute to special projects and suggest improvements to enhance clinical quality and customer experience.
- Assist with product safety reporting in collaboration with Regulatory and QA.
- Follow safety policies and work independently within assigned responsibilities.
Skills, Knowledge & Expertise
- +5 years of experience in dentistry.
- Bachelor’s degree in Dentistry. Master's degree in orthodontics is considered an asset.
- Experience in interactions with customers and / or similar role is highly regarded.
- Hands-on experience with ClinCheck software would be an advantage.
- English proficiency is a must for this role.
- Portuguese is considered a nice-to-have.
- Ability to read, analyze, and interpret orthodontic records, prescriptions, internal communications, and procedures.
- Ability to analyze complex situations, identify root causes, evaluate alternatives and implement effective solutions.
- Ability to apply clinical judgment and make sound clinical decisions.
- Demonstrated potential to learn, adapt, and manage company tools to track personal and CAD Designer performance.
- Strong customer focus.
- Proactive mindset to identify opportunities for improvement, challenge the status quo and contribute to process optimization.
Communication: English is required; Portuguese is an added benefit. Effective communicator with the ability to interact clearly and professionally with peers, management, and providers.
Teamwork: Collaborative team player who builds solid internal relationships and works effectively with Support teams, clinical leadership, and cross‑functional departments.
- Knowledge of computer operations and Microsoft Office tools.
- Strong ability to present information effectively to co‑workers and supervisors.