Associate Director, Navigation and Intake

Role Responsibilities

The Ministry of Mental Health and Addiction (MHA) is building Alberta’s new Compassionate Intervention (CI) program, supporting vulnerable youth and adults through a coordinated, recovery-oriented system of care is hiring into a leadership role that will help shape and operate this groundbreaking provincial program. This position offer the opportunity to influence real system-level change, lead high impact teams, and contribute to an innovative, recovery focused service for Albertans.

As the Associate Director of Navigation & Intake, you will lead the OSD’s public-facing operations – the starting point for every client journey. Your team helps individuals, families, service providers, and referring parties understand the CI process and access appropriate supports.

In this role, you will:

• Guide the delivery of compassionate, trauma informed navigation services for people seeking help.
• Oversee the end-to-end intake and application process, ensuring applications are complete, timely, and compliant with legislation.
• Collaborate with stakeholders to ensure a health-focused, coordinated approach to apprehension and conveyance.
• Coordinate the collection of critical records and information from law enforcement, health professionals, and community agencies to support Commission hearings.
• Work directly with the Compassionate Intervention Commission and Recovery Alberta to advance applications and ensure applicants receive timely assessments.
• Coach, support, and develop intake staff, fostering a high performing team grounded in service excellence and legislative accountability.
• Develop, strengthen and refine operational procedures, privacy safe practices, and quality improvement measures across Navigation & Intake.
  
  

Please click on this link to view the Associate Director, Navigation and Intake job description.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Create Problem Solving – Engages the community and resources at hand to address issues. Engages perspective to seek root causes. Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.
• Systems Thinking – Takes a long-term view towards organization's objectives and how to achieve them. Takes holistic long-term view of challenges and opportunities. Anticipates outcomes and potential impacts, seeks stakeholder perspectives. Works towards actions and plans aligned with APS values. Works with others to identify areas for collaboration.
• Drive for Results – Takes and delegates responsibility for outcomes. Uses variety of resources to monitor own performance standards. Acknowledges even indirect responsibility. Commits to what is good for Albertans even if not immediately accepted. Reaches goals consistent with APS direction.
• Build Collaborative Environments – Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset. Credits others and gets talent recognized. Promotes collaboration and commitment.

Qualifications

University degree in Public Administration or a related field (Social Work, Psychology, Health Sciences, etc.), plus four (4) years of progressively responsible experience related to the role; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.
  
  

Required Experience: 

• Experience in human services, with a focus on addiction and mental health.
• Experience supporting complex case management.
• Experience in program implementation within a government or community-based setting.
• Experience interpreting and applying policy in a government or community-based setting.
• Experience in a leadership or supervisory role, including providing direction, coaching, and performance support to staff.
  
  

The following will be considered assets:

• Experience working with vulnerable populations. 
• Knowledge of trauma informed and recovery oriented practices in service delivery. 
• Lived experience, cultural knowledge, or professional experience working with Indigenous communities or organizations, with an understanding of governance, culture, history, community relationships, and protocols.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of Work:

• 36.25 hours per week (Full-time) 
• One Permanent Position
• 8:15am – 4:30pm, Monday to Friday
• This role requires flexibility to work evenings and weekends.
  
  

Location: 10155 102 St NW, Commerce Place Building, Edmonton, AB, T5J 4L5

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.