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Job Description
- Design support content experiences for users, aligned with product goals and informed by customer knowledge, competitor/industry data, technical capabilities and journey insights.
- Ensure creation and delivery of accurate, effective, high-quality content for all supported channels across locales; drive prompts and moderate output of AI-enabled content creation or publishing tools. Draft and publish content in exception cases where needed; provide feedback to technical teams to help improve functionality and efficiency of AI content drafting tools.
- Stay up-to-date on best practices for “source-of-truth” information structure for consumption by AI tools
- Collaborate with stakeholders for content project management and approvals; advocate for users with senior product support partners and product managers/engineers.
- Optimize content and associated workflows/multimedia. Measure and report on effectiveness of support content experiences.