Product Manager Conversational Agents (Growth Accelerator, customers aged 18 to 30)

Step into the heart of growth and innovation and help shape our ambition to become the leading bank for young people. 
 
Within the Growth Accelerator 18 to 30, we work every day on creating innovative digital customer experiences in the Rabo App. 

We translate customer behavior and performance data into sharp insights and well-founded decisions, and turn these into scalable solutions with a direct impact on both customer experience and commercial results. 

You will work in multidisciplinary teams alongside top professionals in their fields, including proposition managers, journey experts, designers, data analysts, developers, architects, business analysts and product owners. Together, we drive impact from start to finish, from defining the right customer problem to experimenting, building, launching and continuously improving our solutions. 

We value speed and action. As a dedicated unit with a clear focus and decision making autonomy, we do not get stuck in reports. We turn insights directly into choices, actions and measurable results. 

Together, we are building the future of banking through strong propositions, smart products and digital experiences that truly make a difference for young people. 

You & your job 

Within the Growth Accelerator, you are responsible for building conversational agents and supporting tools that enable customers aged 18 to 30 to interact with their bank in an intuitive, conversational and innovative way. 

You lead the development of AI driven agents and tools, working within the most suitable frameworks and reusing existing capabilities from our Conversational AI department. You collaborate closely with these teams to ensure alignment and quality. Your focus is on creating scalable, reusable and compliant solutions that allow young customers to ask questions, receive guidance and complete actions through natural and intuitive conversations. Based on user experience research, you help shape and prioritize the first set of key conversational agents to be developed. 

Top 3 responsibilities 

• Develop conversational agents and tools that deliver the most value for young customers 

• Ensure safe, reliable and compliant use of customer data and interactions, in close collaboration with security, privacy and legal stakeholders 

• Align and collaborate with other squads in the Conversational AI department working on the GenAI chatbot, including front end, back end and platform teams, to align roadmaps and deliver the best possible customer solution together 

Together we achieve more than alone 

We believe in the power of differences. By bringing together diverse talents, backgrounds and perspectives, we become a better bank. This is exactly what the Growth Accelerator needs: fresh perspectives and new ways of working to create a truly distinctive proposition for people aged 0 to 30. We are therefore very curious about what you, specifically, bring to our team. 

Work on yourself & the world around you 

For us, your development and that of society go hand in hand. That is why we invest in you and work together to create a better world. At Rabobank, you work on yourself and the world around you simultaneously. This is reflected in your personal development budget, our hybrid work environment and a healthy work‑life balance. 

Why everyone is welcome at Rabobank 

At Rabobank, we are working toward a culture where everyone feels welcome. We value differences and use them to collaborate more effectively and make better decisions. By being open to different perspectives, we create an environment where colleagues feel heard and supported. 

You & your talent 

• Bachelor or Master level of working and thinking 

• At least 5 years of proven experience as a Product Owner within a DevOps team, owning customer-facing digital products.

• Experience working with conversational interfaces such as chatbots, virtual assistants or voice based experiences 

• Practical experience with AI driven products, preferably involving natural language processing or large language models at a product level 

• Strong customer focused mindset, with attention to both customer value and business impact 

• Experience driving improvements in complex, cross department environments 

• Strong execution skills: you set clear priorities and turn ideas into reality. You are able to estimate work effectively and build a product backlog from scratch 

• Takes ownership, shows personal leadership and is willing to make clear choices 

• A true team player who inspires others and enjoys working together 

• Flexible and adaptable in a dynamic and fast changing environment 

• You are currently based in the Netherlands 

What we offer you 
A gross monthly salary in pay scale 9 or 10. Placement within the scale is based on knowledge and work experience. 

Apply 

For this vacancy, we do not request a traditional motivation letter. In addition to your CV, we ask you to submit a separate document in which you answer the three questions below. 

• Describe a concrete example in which you used data or customer behavior to make a product decision with demonstrable impact. What choice did you make, why, and what was the result? 

• The Growth Accelerator stands for customer focus, fast learning, data driven decision making and strong execution. What do you personally and distinctively add to this? Describe how you would apply your experience, skills or perspective in the first six months to achieve tangible results. 

• Describe a situation in which you created positive change within an organization through different behavior or a different way of working. What role did you take on, and what motivated you to do so? 
   

You & the application process 

Responding to the vacancy can until 17th of May.

• For substantive questions about this role: Anouk Haenen, Tribelead Growth Accelerator 0-30 via [email protected].  

• Questions about working at Rabobank and the procedure? Linda van Trienen, Recruiter via [email protected]. 

• At the start of your employment, you will be offered a fixed-term contract, with the intention of developing it into a long-term collaboration. 

• If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule the interviews. 

• You can find answers to frequently asked questions here. 

• A reliability assessment is part of the procedure and we respect your privacy.