Service Advisor

As the first point of contact for service guests, you set the tone for their entire experience. From the moment they arrive to the time they drive away, your ability to listen, communicate clearly, and manage expectations plays a major role in building trust and long-term relationships. This role suits someone with strong interpersonal skills, sharp attention to detail, and the confidence to juggle competing priorities while keeping guests informed every step of the way. 

What you will be doing: 

• Greet guests and assist with service bookings and enquiries 

• Prepare repair orders and clearly explain required work to customers 

• Liaise with technicians to provide accurate updates on vehicle progress 

• Maintain clear, timely communication throughout the service process 

• Recommend additional servicing or maintenance where appropriate 

• Ensure all work is authorised, completed to standard, and handed over smoothly 

What’s in it for you: 

• Represent a high-performing, well-respected dealership  

• Team member discounts across automotive products and services  

• Stable, full-time employment with opportunities for progression  

• Be part of a large, multi-national automotive group with dealerships and brands across Australia, New Zealand and beyond, giving you real opportunities to move, grow or change brands over time. 

• Access ongoing training through our Learning Together program, including technical courses, personal development and career support throughout your employment. 

• Use the Telus Health MyCoach Employee Assistance Program for confidential support across mental health, physical health and nutrition, financial advice, family and relationship support, and stress management.