Client Support Coordinator

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Client Support Coordinator is responsible for working with accounts receivable, varying collection processes, and other duties may include working with both customers and attorneys. The Client Support Coordinator performs timely processing of collection invoices including bill-backs to homeowners, collection checks, and supporting duties and maintain up to date records for collection processes. Additional duties assigned highlight related responsibilities to collections including attorney communication, invoice processing, supporting onboarding clients and reconciling open requests for the month.

Job Description for Specific Branch Tasks Assigned

Duties and tasks include but not limited to:

Collection Process:

• Maintaining collection processes for each property within the branch.
• Receive and process accounts receivable invoices timely.
  • Utilize online payables system for invoices
• Point of contact to receive collection checks and process checks timely.
• Submit requests to update account status with direction provided.
  • Follow up on requests submitted to ensure completed within 48 hours.
• Meeting deadlines for reporting that is completed on a biweekly basis
  • Deadline includes follow-up after report is provided back to collections administrator for processing.
• Responding to homeowners/board members/attorneys/supervisor requests in a timely manner
• Point of contact for the branch to communicate with attorney’s.

Resale Orders/Community Archives

• Assist with obtaining account payoff totals from attorney for upcoming resales
• Assist with questions on delinquent accounts for upcoming resales
• Assist with verifying account chargers for accounts that have sold which were previously delinquent.
• Assist with processing conveyance documents for accounts.

Additional support areas:

• Track, verify, and setup collection processes for onboarding clients.
• Annual review of branch delinquency protocols.
• Other tasks as assigned.

Hourly range: $22 - $24

Requirements

Strong attention to detail skills

Time management skills

Effective communication skill

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.