General Manager - Elements Health Clubs Eugene

Position Title: General Manager

Reporting To: District Manager/Regional Management

Our Core Values:

1. Personnel – It is all about Personnel! Without our personnel we would not be able to achieve exceptional things.
2. Development – We are committed to the growth, & development of our personnel, both personally & professionally. We want you to be the absolute best version of yourself. We develop people first, then develop employees.
3. Competitiveness – Always Compete! We want people driven to compete not only amongst others, but against themselves. Do you have the GRIT to push yourself harder than you ever have before? Compete to be better today than yesterday.
4. Execution – We are measured on our results, not our efforts. Trying, positive intentions, and working hard are all intangibles that are necessary for achieving results, but the scoreboard is what matters. Perfect execution of all our strategies is the expectation & standard within our culture.
5. Culture – Constantly striving to be “Perpetually Triumphant,” competitive, developmental, stepping in the face of any challenges, always taking care of each other, showing up, working hard, listening, facing our fears, and embracing adversity as an opportunity to become better, and having FUN while doing it, describes our culture.

Be “Perpetually Triumphant”

 John LaRosa II, Owner/Operator

Summary: 

General Manager’s report directly to the Regional Management (depending on club logistics). First and foremost, GM will ensure all members receive the highest quality Service and overall Experience in the Fitness Industry. GM’s need to demonstrate a competitive mindset through achievement of financial targets for the club as outlined in the annual budget and monthly scorecard. Accomplishing the previously mentioned items will be driven by the GM through leadership, training, and the development of all team members. Thus, driven to focus on our members needs and goals. The GM will demonstrate an aptitude to follow and command all company-wide policies and initiatives to ensure the integrity of our unique brand.

QUALIFICATIONS:

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment.
• Demonstrated ability to balance department efficiency and patient service excellence.
• Willingness to assist teammates to achieve departmental goals.
• Demonstrated strengths in teambuilding and leadership skills.
• Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance.
• Demonstrated ability to lead and motivate teammates with confidence in work processes and goals.
• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers.
• Demonstrated ability to work well with cross-functional groups.

• Ability to work independently, prioritize workload and deliver quality results on time while working on multiple projects simultaneously.
• Current CPR
• Passionate about the fitness industry and helping our team and members achieve their goals.

DUTIES/RESPONSIBILITEIES:

Sales & Personal Training Revenue Management

• Achieve sales goals in EFT, Personal Training, and Total Gross. 
• Execute all promotions to help generate new sales leads for optimum membership growth.
• Ensure your teams have proper tools and development tracking forms including any personal stats, payroll or other important information needed to be reviewed.
• Ensure all promotions are effectively communicated and executed by all staff and members.
• Ensure there is ongoing prospecting and lead generation of new prospective members.
• Ensure that the staff is knowledgeable about the clubs’ programs, facilities, and equipment.
• Ensure pricing requirements and guidelines are adhered to all times.
• Implement and support company programs/promotions to generate Personal Training client acquisition for member base penetration.
• Integrate personal training services into membership presentations to maximize the number of orientation sessions scheduled and personal training services sold.

Operations 

• Follow all Human Resource protocols (including payroll systems, recruiting, and job performance)
• Resolve member complaints in an expeditious and tactful manner while following club procedure and documentation.
• Meet Risk Management compliance standards for cleanliness, loss prevention, maintenance, safety, and security.
• Inventory management and system is in place and upheld.
• Build and maintain a consistent schedule to cover all FD shifts. 
• Control Labor expense and the purchasing of club supplies and cost of retail goods.
• Ability to control operational costs (payroll, maintenance, supply lines) 

Leadership/Motivation

• Serve as a role model for employees.
• Exhibits servant leadership qualities.
• Communicates effectively by using regular team meetings and individual meetings.
• Conduct all FD training following on-boarding protocol. 
• Provide an inspirational environment that welcomes honest feed-back from employees and takes action to ensure a quality, working environment.
• Spends necessary time developing, coaching, and encouraging employees to always improve.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises up to 25 employees within the operations and personal training department(s).
• Indirectly supervises up to 30 employees within the Group X department(s).

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

COMPETENCIES:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Leadership - Exhibit’s confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Frequently/Continually required to stand.
• Frequently required to walk.
• Occasionally/Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to climb, balance, bend, stoop, kneel or crawl.
• Frequently required to talk or hear.
• Occasionally required to lift/push/carry items up to 50 pounds. 
• Occasionally exposure to bloodborne and airborne pathogens or infectious materials

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.