Back to jobsManage intake and triage of platform feedback and issues, partnering with stakeholders to prioritize fixes and enhancements.
Maintain and publish digital content within enterprise publishing systems, ensuring accuracy and release readiness.
Design, build, and support internal web-based tools to improve operational efficiency and access to information.
Configure and validate new product data, metadata, and content structures within service information platforms.
Perform user acceptance testing and quality assurance for system updates, including manual and automated testing.
Develop and maintain internal process documentation to support operational continuity and knowledge transfer.
Serve as a technical subject matter expert, supporting internal teams and external users, and collaborate with IT and support partners.
Coordinate intake and publication of documentation and media assets from multiple stakeholder groups.
Generate reports and analyze usage and system performance data to identify trends and issues.
Develop automation solutions to streamline workflows and reduce manual effort.
Contribute to continuous improvement initiatives by evaluating tools, gathering user feedback, and implementing enhancements.
Serve as a point of contact and in-house data architecture advisor to translation suppliers, data resellers, software suppliers, and printing suppliers.
