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Involved in Platform Operations & Incident Management
Serve as L2/L3 SME for BSS/OSS—triage, diagnose, and resolve incidents across BSS (CRM, Order Management, Billing, Mediation, Charging) and OSS (Provisioning, Activation, Inventory, Network exposure) domains, as well as the Web/App components dependent on the BSS/OSS.
Lead P1/P2 incident bridges, coordinate with vendors and cross functional teams in SG & India, execute workarounds, and restore service within defined SLAs.
Perform root cause analysis (RCA), document post incident reviews (PIR), and implement corrective & preventive actions (CAPA).
Proactively identify and prevent incidents through trend analysis, targeted actions, and clear communication. Analyze and document accurate information to support effective Change, Incident, Problem, Risk, and Security Management.
Job Description
Drive incident response, root‑cause analysis, stability engineering, release readiness, and continuous improvement across environments (DEV/UAT/PROD).
Willing to support extended operational shift coverage aligned with L2/L3 platform operations, incident response, and on-call support needs.