Parts Sales Support Representative (PSSR)

What will be your responsibilities?

• Create and maintain a privileged long-term relationship with customers through a service-oriented approach (support, advice, anticipation of customer needs, promotion of BIA's technical service...)
• Assist customers in managing their spare parts inventory
• Identify the customer's machines and analyze their needs in: consumables, wear parts, components, training, services, smartfleet ...
• Create a sales action plan for its customer portfolio
• Document all customer and prospect information and update CRM files
• Produce detailed visit reports and update customer files (using CRM)
• Ensure competitive intelligence regarding equipment, prices, market share. Share information with the different departments
• Coordinate the agenda of his visits with the staff of the Parts department and other departments (Sales and Services)
• Use opportunity creation tools: WAI app, UMS, ... to create sales opportunities for parts and services
• Use and exploit the SMARTFLEET tool to track the customer fleet and provide recommendations for use.
• Follow and respect the company's procedures
• Enter non-conformities and complaints from customers and suppliers into the quality system and follow up on them (in collaboration with the people concerned)