Director, Technology - Supply Chain

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

Role Summary

The Director, Supply Chain Systems defines and leads the technology strategy, transformation, operational execution, and support enablement for PetSmart’s supply chain ecosystem, including distribution, transportation, and network flow.

This role is accountable for advancing supply chain capabilities from execution-focused systems to optimized, intelligent, and scalable operations that directly support business performance and operational efficiency.

This leader drives cross-domain alignment with Merchandising, Fulfillment, and Enterprise Systems, ensuring technology investments deliver measurable business outcomes across the supply chain.

The role also ensures operational support and service reliability across supply chain platforms, including oversight of L2 support operations, while balancing modernization initiatives with day-to-day operational execution.

The role leads multiple teams through Managers and support leaders, ensuring supply chain platforms are scalable, reliable, and aligned to evolving business and operational needs.

Key Responsibilities

Leadership & Organizational Accountability
- Lead and develop Managers and their teams across Supply Chain Systems
- Align with Technology and business leadership to define and prioritize strategic direction aligned to enterprise objectives
- Build a high-performing organization through coaching, mentoring, accountability, and leadership development
- Build strong cross-functional relationships across Supply Chain Operations and Technology
- Drive alignment across domains to support enterprise initiatives and business outcomes

Operational Alignment & Execution
- Ensure supply chain systems directly support day-to-day operations across distribution centers and transportation networks
- Ensure operational processes and systems meet required service levels and business expectations
- Partner with Supply Chain leadership to align technology capabilities with operational priorities
- Improve execution, throughput, reliability, and scalability across the supply chain network
- Translate operational challenges into technology, process, and capability improvements

Supply Chain Systems Ownership
- Lead and influence technology capabilities supporting warehouse operations, transportation management, distribution execution, automation, and fulfillment flow
- Ensure stability, scalability, and performance of core supply chain systems
- Own system performance supporting operational execution and business continuity

Operational Support & L2 Service Management
- Ensure operational support processes effectively support day-to-day supply chain operations and business priorities
- Lead and manage L2 support teams supporting warehouse operations, transportation systems, integrations, and automation platforms
- Establish accountability for incident management, escalation handling, SLA adherence, and operational support metrics
- Ensure support processes are scalable, reliable, and aligned to operational requirements
- Drive continuous improvement in support workflows, issue resolution, knowledge management, and operational support maturity
- Balance operational stability with transformation and modernization initiatives

Transformation & Modernization
- Lead major platform transformations from ideation through implementation
- Drive modernization initiatives supporting automation, throughput, operational scalability, and intelligent decisioning
- Partner with Supply Chain Engineering and Operations teams to identify future operational needs and enabling technologies
- Enable transition from legacy systems to next-generation platforms

Flow Optimization & Replenishment Integration
- Partner with Merchandising and Replenishment teams to support integrated inventory flow and operational execution
- Drive evolution toward intelligent network flow optimization
- Improve inventory movement, throughput, delivery performance, and operational efficiency

AI & Optimization Enablement
- Lead adoption of AI-driven and optimization capabilities across supply chain operations
- Partner with AI & Automation leadership to identify and implement high-value use cases
- Enable predictive and data-driven decision-making across the supply chain network
- Ensure AI and optimization initiatives align with enterprise strategy and operational goals

Operational Performance & Efficiency
- Improve distribution productivity, labor utilization, transportation efficiency, service levels, and operational cost performance
- Drive measurable improvements in operational execution and supply chain performance

Cross-Domain Collaboration
- Partner with Merchandising, Fulfillment, and Enterprise Systems teams
- Ensure alignment across upstream and downstream systems and business processes
- Support enterprise initiatives requiring cross-functional coordination and integrated execution

What Success Looks Like – 5 – 7 years of Distribution Expereneice

- Systems effectively enable scalable supply chain operations
- Operational support processes are stable, responsive, and aligned to business priorities
- Successful delivery and adoption of transformation initiatives
- Measurable improvements in throughput, efficiency, service levels, and operational cost
- Effective alignment between supply chain operations and technology
- High-performing teams consistently delivering business outcomes

Qualifications

- Experience leading technology teams supporting supply chain or operational environments
- Proven understanding of distribution, transportation, logistics, and operational workflows
- Experience driving large-scale transformation and modernization initiatives
- Proven ability to lead teams through Managers and support leaders
- Effective cross-functional leadership and stakeholder management skills

Preferred

- Experience with warehouse, transportation, automation, or operational systems
- Exposure to AI-driven optimization and intelligent operational capabilities
- Retail or supply chain industry experience

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

 PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.