Back to jobsProvide secretarial services (e.g. minutes of meetings, draft reports/memos/forms/templates, keyboarding, data entry, photocopying, and scanning).
Prepare external and internal correspondence.
Review and process incoming referrals and faxes.
Book, reschedule and cancel patient appointments and meetings as required.
Assist in the preparation of demographic and patient related statistics.
Input demographic and patient related information into electronic medical record.
Manage daily clinic schedules, lists and patient flow.
Direct all incoming telephone calls, emails, and mail appropriately, screen all patient related telephone calls and relay messages between healthcare staff and families.
Prepare and process billings, cheque requisitions, orders, and credit card reconciliations.
Maintain and update patient/client records.
Manage and respond to physician requests (i.e. obtain outstanding tests or reports for the patient’s chart, contact the patient regarding results, contact partners in care to determine status of referrals, etc.).
Greet and direct families that are accessing services.
Provide instructions to patients /guardians, coordinate and book labs, specialists, external services and prepare discharge paperwork.
Create and track external referrals, labs, and requisitions.
Maintain an effective filing and information retrieval system for a variety of clinics.
Review case files for retention of materials and destroy outdated material in accordance with procedures and applicable legislation as required.
Maintain internal and external databases, referral lists, waitlists, and contact lists as required. (i.e. OCEANS, BORN).
Organize, order, maintain and keep an inventory of adequate office, medical, and cleaning supplies as required.
Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
Support nurses and multi-disciplinary team with non-clinical tasks.
Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
Participate in hospital training as required.
Assist with improvement initiatives as required.
Perform other duties as required.