PEOPLE SERVICES MANAGER

People Services Manager – Eastern Airlines

Position Overview

The People Services Manager at Eastern Airlines leads core human resources functions that support a safe, compliant, and high‑performance aviation workforce. This role focuses on employee relations, HR compliance, performance management, policy development, compensation support, and organizational culture.

Key Responsibilities

• Employee Relations — Serve as the primary HR contact for employee concerns, investigations, conflict resolution, and corrective action processes.
• Performance Management — Lead annual review cycles, coach leaders on performance issues, and support leadership development initiatives.
• HR Policy & Procedure Management — Maintain and update HR policies, employee handbooks, and standard operating procedures to ensure they align with airline operations. 
• Compensation & Administration — Support salary reviews, job evaluations, and employee leave programs.
• Training & Compliance Support — Coordinate HR‑related training (harassment prevention, leadership training, compliance modules) and partner with operational training teams.
• Culture & Engagement — Drive initiatives that strengthen employee engagement, recognition, communication, and cross‑department collaboration.
• HR Data & Reporting — Maintain HRIS accuracy, track key HR metrics, and provide insights to leadership.
• Regulatory Compliance — Ensure HR practices comply with FAA, DOT, OSHA, EEO, FMLA, ADA, and state labor laws; maintain documentation and audit readiness.
• Additional Duties — May be assigned as organizational needs evolve, including responsibilities not specifically outlined in this job description.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or related field; equivalent experience will be considered in lieu of a degree.
• 5+ years of HR generalist or HR management experience; aviation or transportation industry experience strongly preferred.
• Strong knowledge of federal and state employment laws.
• Experience conducting investigations and managing employee relations matters.
• Ability to work in a fast‑paced, safety‑sensitive environment.
• Excellent communication, coaching, and problem‑solving skills.
• HR certifications (PHR, SPHR, SHRM‑CP, SHRM‑SCP) a plus.