Back to jobsAdvise customers in application and choice of the right product range, suitable to the installation and physical environment of the customers’ plant(s). Provide technical support to existing and new customers, and create new market opportunities.
Visit customer sites and perform technical problem solving together with customers.
Ensure the resolution of all application problems in the use of industrial and gourmet chocolate and coatings.
Providing necessary technical and operational support to CI&TS Project Managers, supporting other customer projects where necessary.
Participate actively in the various projects of the Research and Development team and have close interaction with Sales, Operations and Quality Assurance. Assure development of internal and external clients’ relations and maintain communication.
Provide necessary technical support to vendors, clients, and BC operations when problems occur with products.
Travel where needed to customers, suppliers, internal cross functional teams or CI&TS in other locations
Work together with the other Technical Services Advisors to organize and run training courses on applications and the product range for customers and internal staff. Advise the sales team on technical and application matters.
Advise/Assist all departments as needed on any technical issues relating to the manufacturing of chocolate products.
Lead presentations to customers and conduct demonstrations to customers
Application work on new product development for Gourmet, FM, corporate customers or proactive innovations. This includes also suggestions for optimal recipes and application/production parameters.
Support CI&TS and marketing department when requested for events, meetings, trade shows etc..