Field Service Technician - Casino Gaming/ATM's (Seneca Falls, NY)

Overview

We are seeking a Field Service Technician to support casino gaming and financial technology equipment across multiple properties in the Seneca Falls and surrounding lakeside region. This role is ideal for someone who enjoys hands-on technical work, problem-solving in the field, and delivering exceptional customer service in a fast-paced casino environment.

As a Field Service Technician, you will be responsible for troubleshooting, preventative maintenance, installations, and repairs on kiosks, ATMs, slot machines, and related systems while ensuring a high level of equipment uptime and customer satisfaction.

What You'll Do

• Troubleshoot, diagnose, and repair gaming machines, kiosks, ATMs, and related systems

• Provide technical support for operational and maintenance issues across gaming and fintech equipment

• Perform preventative maintenance to ensure optimal performance and minimize downtime

• Serve as the primary on-site contact for technical service issues and customer support

• Assist with installations, site surveys, and system upgrades

• Diagnose mechanical, hardware, software, and network-related issues using established procedures

• Maintain accurate inventory of parts and complete service documentation in a timely manner

• Travel between casino properties to support service needs and maintain strong customer relationships

What We're Looking For

• High school diploma or GED required; technical or vocational training preferred

• 1+ years of technician or field service experience preferred, ideally supporting gaming, ATM, kiosk, or related equipment

• Basic understanding of hardware, software, and networking systems

• Strong troubleshooting, analytical, and problem-solving skills

• Customer-focused mindset with strong communication and interpersonal skills

• Ability to work independently and manage multiple service calls efficiently

• Valid driver’s license and reliable transportation

• Ability to obtain a gaming license

• Comfortable with frequent travel between casino properties

• Ability to lift up to 50 lbs and safely work with tools and technical equipment

• Comfortable working in casino and gaming environments

Keys to Success

• Delivering timely and effective technical support with minimal downtime

• Building strong relationships with casino staff and customers through excellent service

• Staying organized and responsive while managing multiple priorities in the field

• Demonstrating adaptability and problem-solving skills in fast-paced environments

• Maintaining a proactive approach to preventative maintenance and equipment performance

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