Back to jobsPerform daily learning administration tasks, including training content management, scheduling training, permission management, system settings, enrolments, metrics, and evaluations.
Manage user support and proactive communication.
Regularly reviews and audits content partner library to ensure alignment with Bentley Learn library.
Create and run reports for users and colleagues alike.
Upload course content to our learning platforms and test appropriately.
Schedule all instructor-led classes through Bentley Learn, including course creation, meeting link creation, and dataset provisioning.
Manage enrolment for sessions and follow-up activities (coordination with external administrators and providing updates to users).
Manage the organization of facilities for users attending in-person training courses and instructors running training courses, coordinating with local offices and vendors.
Process invoices for paid classes, coordinating with FinOps and product teams.
Create and manage coupons for enterprise-class delivery.
Capture relevant data in Bentley’s administrative systems (ServiceNow, SharePoint, and Bentley Learn).
Support users through email and ServiceNow cases regarding user learning and platform support.
Address any post-case review appropriately and prioritize user sentiment.
Perform quality assurance checks on content & classes, test platform functionality, and communicate with all relevant stakeholders, before deployment.
Monitor and troubleshoot issues affecting learners and drive timely resolutions and communications to internal and external stakeholders.
Bring breakthrough and proactive ideas to accelerate, advocate for users, and amplify value delivery for Bentley users.
Understand new product updates & tools and create documentation for existing or new processes.
Ensure new features on the learning platform are tested and validated before release.
Leverage user surveys for user success, product adoption, and retention.
Ensure best practices are followed, with ongoing attention to positively impact:
Foster a culture of “One Bentley” and collaborate with internal stakeholders in a manner that benefits our accounts.
Job Description
Acts as a single point of coordination between content partners, internal teams, and leadership to maintain momentum and clarity.
Anticipates information needs, provides regular status updates, and ensures alignment across partners, users and internal stakeholders.
Holds content partners accountable through structured governance, progress tracking, and timely escalation of risks or delays.
- User sentiment
- Bentley product usage
- OnDemand consumption
- Live attendance and engagement