Back to jobs5+ years’ experience in engineering, metering, communications, or device operations, with hands-on involvement in device deployment, commissioning, and troubleshooting.
Fluency in Cantonese and English (written and spoken) is essential.
Degree-qualified in Electrical Engineering, Communications, Computer Systems, or a related discipline.
Certifications such as ITIL Foundation, PRINCE2, Kepner-Tregoe, or similar are desirable.
Exposure to AMI, smart metering, IoT, or utility environments (desirable).
Strong experience in incident management, structured RCA, and release or firmware lifecycle support (highly desirable).
Advanced capability in ITIL-based incident, problem, and change management, including SLA/OLA governance and reporting.
Strong technical domain knowledge across metering, AMI headend system, meshed networks, communications, and enterprise IT systems.
Proven ability in data-driven problem solving, trend analysis, and customer escalation management.
Experience working with contracts and Statements of Work, including obligations and change requests.
Project and change management experience with strong stakeholder engagement skills.
Excellent written and verbal communication skills with a strong customer-facing focus.
Flexible and open to occasional international travel to support customer, project, and service activities across the ANZ & SEA regions.
