Customer Service Specialist

Job Duties

Under general supervision, acts as primary contact with affiliates, field PSL, and sales personnel. Ensures accurate and timely processing of orders and quotations. Directs the movement of material for global multi-PSL operations. Utilizes knowledge of products and processes to service customer needs. Serves as a liaison for communication with field personnel, engineering, manufacturing, procurement, etc. to fill customer requirements. Coordinates cross-center and vendor supplied orders as required and monitors those shipments. Works with Law Department to ensure export compliance and stays current regarding international material movements and shipping regulations. May give guidance to Order Correspondents as needed. Requires High School Diploma or GED and a minimum of 2 years experience in a customer service environment. Additional experience in areas such as procurement, materials, or logistics is preferred.

Qualifications