Job Description
Job PURPOSE
To develop and support the growth of the Private division through managing & increasing Private customers portfolios (20M+), acquiring NTB clients, providing comprehensive financial advising to the customers aiming at maximizing the revenues and market penetration
KEY ACCOUNTABILITIES
Relationship Management
1. Build and develop a portfolio of clients, in terms of clients’ number, clients’ assets held by the bank and revenues according to department’s business plan & budget
2. Provide a professional dedicated relationship through the implementation and continuous revision of customers’ financial needs and active management of the customers’ finances
3. Manage existing portfolios of Private Individuals through providing the appropriate products from the Private range of products while ensuring customers’ objectives are met
4. Develop the required knowledge with market updates and communicates to clients and prospective clients the bank’s investment strategy thus, mutual trust is developed and position CIB as a primary bank of choice for investment
5. Coordinate effectively with support units to ensure that customers’ requests are processed in a timely and efficiently manner
6. Monitor the cash positions within the clients’ accounts to ensure providing the clients with professional financial advising & continuous updates of their portfolios status and to enhance any new business opportunities
7. Identifies unaddressed clients’ needs and communicates to the Private segment team in order to create and introduce new tailored –made products
Sales, Service and Revenue Growth
8. Work closely with the relevant stakeholders to manage portfolio allocation depending on the clients risk appetite through offering the customer Portfolio Management, Brokerage services, Fixed Income Products, Treasury bills and bonds, dual convertible deposits, emerging market bonds, global market bonds, GDRs, and deposit products
9. Prospect actively in different channels and contact referrals from business opportunities in existing client base and other departments to attract NTB customers, maximize Bank’s profits and increase number of assets
10. Conduct financial risk profiling, asset allocation and re-balancing of portfolios in order to ensure that all customer information are updated and accurate on CRM with all relevant client’s preference and KYC
Quality Service
11. Solve all customer issues and strive to achieve the highest standard of quality through professional customer handling
Business Development
12. Conduct focus groups with Private Customers to identify product needs and service requests and provide feedback to the segment team
13. Work closely with existing Wealth Managers/Branch Heads to facilitate customers’ upgrades from Wealth to Private Segment
Policies, Processes and Procedures
14. Implement approved department policies, processes, and procedures and monitors adherence so that work is carried out in a controlled manner
Day-to-day management
15. Implement the day-to-day operations assigned for the Private distribution team to ensure compliance with the established standards and procedures
Compliance
16. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks"
Qualifications and experience
• 4-6 years’ experience in Banking, Investment, or financial services
• Bachelor’s degree in Commerce, Business Administration, Accounting, or equivalent, MBA/CFA is preferred.
• Knowledge of investments, insurance, bank products, financial planning and use of financial planning tools
Skills and Knowledge
• Excellent command of English & Arabic
• Advanced sales management
• Effective organizational, planning & time management
• Excellent negotiation, presentation, networking & interpersonal
• Strong Analytical & numerical skills
• Presentable and provokes the image of trust"