Ocean Freight Ops/Cs Supervisor

A WORLD OF OPPORTUNITIES FROM THE FREIGHT FORWARDING MARKET LEADER

About us

Deutsche Post DHL (DPDHL) is the world’s logistics provider, with nearly 600,000 employees operating in more than 220 countries and territories.
DHL Global Forwarding, Freight (DGFF) is the DHL division specializing in international transport, particularly air, ocean, and road freight. We are the global leader in air freight and second in ocean freight.

As DHL Global Forwarding Italy, we have 15 Stations across the country and 4 Gateway departments, with over 600 highly qualified employees. In DGF, shipments are our core business, but people are our passion. Innovation and diversity are integral parts of our culture.

We offer excellent opportunities for personal growth and professional development.

We can proudly say that we are truly a Great Place to Work!

If what you’ve read so far sounds interesting and you would like to join our team… keep reading!

For our branch in Rome, we are currently looking for an OFR Ops/CS Supervisor.

Job Purpose

Administer OFR Ops/CS processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies

Key Tasks

• Under general/ limited supervision, support delivery of ocean freight forwarding processes and activities for internal and external customers
• Provide timely and effective administrative support such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc.
• Perform administrative tasks such as research, data processing and validation, and documentation
• Assist in compiling requirements for freight control center, and details, information and instructions for operations team
• Share allocation and reservations of freight on planned line haul
• Assist in ascertaining freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines
• Answer queries, prepare information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
• Gather information and data for shipping tenders
• Record and share information, and handle day-to-day shipment documentation for freight forwarding
• Reconcile data and generate reports and updates for account performances to support other team members
• Follow and achieve compliance with established procedures and ensure proper usage of OFR Ops/CS processes and policies
• Resolve recurring issues faced during delivery as per defined processes, systems and methods
• Support team members with less experience in different/ difficult situations In area of OFR product:

• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidennts

Stakeholders

• May influence others within the job area through explanation of facts, policies and practices
• Support and interact with senior colleagues of own and other teams
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
• Address task-related issues appropriately to maintain work relationships

Management Responsibility

• Provide assistance and training to lower-level employees
• Delegating and reviewing the work of lower-level employees

Skills

Routing, Shipping, Carrier Management, Third Party Logistics, Ports, Ground Transportation, FCL, LCL, Cold Chain, Bill Of Lading, English, Tracking, Regulations, Import Export, Customs Brokerage, Customs Regulations, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback

Qualifications & Key Requirements

Education Level

Vocational/Specialized/Technical/Certification

Experience Level

More than 2 years

WHY join our DHL team

At DHL Global Forwarding, you will be part of a strong team that respects its employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away from work to achieve a healthy work/life balance. DHL offers competitive compensation, incentive, and bonus plans.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

More about us

We look forward to receiving your application. If you want to discover more about DHL, take another look at our website www.dhl.com/it-it/home/global-forwarding.html