Assistant / Deputy Manager - Customer Service & Operations

Key activities:

• Direct impact will be on Operation. As competitive / in timely execution will play a key role in completing the business.
• Internal team of DGF, Customers, Overseas IP offices.
• Responsible for handling ocean / air, export / import shipments operationally.
• Responsible for maintaining the sailing details and keeping track on amendments if any and same.
• Responsible for logistic operation and customer service. Ensuring proper update of record.
  Co-ordinating with the shipper / consignee for the documents for shipments.
• Co-ordinating with the shipping line / CHA / transporter for proper execution of the shipment.
• Coordinate with Overseas Agents/DHL Network offices for all Industrial Projects / O&G shipments.
• Updating customer on their requirement, timely update on the status of the shipment/ project etc.
• Shall support prising team as and when required.
• Visiting port / factory premises for loading / offloading whenever required.

Key capabilities:

Skills:

• Software skills (Word, Excel, PowerPoint, Internet etc.)
• Communication Skills
• Interpersonal Skills

 

Knowledge:

• Have Sound knowledge about the products.
• Knowledge of shipping documents.
• Knowledge of statutory compliances.
• Well-connected within the network.

Competencies

Competency segment ‘Business’

Customer Orientation: Is focussed on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.

Competency segment ‘Personal’

Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.

Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Self-Management: Remains controlled in responding to urgent or demanding situations. Stays positive. Always ready for learning new skills.

Expected years of experience:
Requires more sound knowledge of business.

Educational Qualifications

B.Com from Mumbai University.