Job Description
Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today!
The Customer Care Specialist is responsible for supporting dealers and customers in North America, providing information and assistance regarding parts orders, returns, and general inquiries. This role promotes the company in a positive manner, ensuring high-quality service and customer satisfaction. The position requires proactive communication, problem-solving, and collaboration with internal teams and external partners.
Your Impact
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Respond to incoming calls, emails, and Salesforce Cases from dealers and customers, providing accurate information or directing inquiries to the appropriate personnel.
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Place outbound calls to follow up on dealer inquiries and back-ordered parts. Research and resolve issues related to orders, shipments, and returns, including complex cases.
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Process monthly and annual returns according to company procedures. Handle export orders from entry to shipment, ensuring compliance with company standards (fluent English required).
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Complete documentation and paperwork as per company guidelines. Collaborate with internal departments to resolve customer issues and improve processes.
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Promote a positive image of the company to customers, dealers, and business partners.
Your Benefits
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Medical and dental assistance.
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Private pension plan.
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Meal and food vouchers.
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Pharmacy agreement and life insurance.
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Profit Sharing and AIP incentive plans.