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To Ensure proper level of technical support as part of the core Customer Support team to drive fast resolution of the issues reported from the field/farmers/internal AGCO employees;
Dealer and Customer Support: Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel. Complex Case Resolution: Assist dealers in resolving highly complex technical issues when local resources (GCE/Dealer) have been exhausted.
Field Setup and Optimization: Support the setup and fine-tuning of combines in the field across various crops and conditions. This includes hands-on assistance for new dealers and VIP customers to ensure a successful start ("baby-sitting" approach). Promoting Advanced Technologies: Drive awareness and understanding of digital and advanced combined technologies. Promote new features and restore confidence in the product, especially where sales and field teams may lack in-depth expertise.
AGCO Systems Support: Provide guidance and troubleshooting for AGCO systems, including warranty processes, TechConnect, diagnostic tools, and special tools. Global Collaboration: Offer support to other regions worldwide, sharing expertise and best practices. (even during Low season) Issue Escalation and Feedback: Utilize EWFR to report issues directly to Product Support at the factory and collaborate on effective solutions. Factory-Level Investigations: Lead investigations into complex cases that require factory visits and deeper technical analysis.
Field Kit Installations (Limited Scope): Provide limited support for installing field solutions in controlled environments. Monitor and report performance before broader deployment. To ensure that all AGCO core or branded products are supported technically with superior customer service.
Product Support Expert IDEAL - operate in Bahia/Tocantins region
Jundiai, SP, BR +1 more…Posted 6 days ago